REFUNS AND RETURNS POLICY

At SPANISH HAM, we take care of our customers and strive for the highest possible customer satisfaction in the event of any issues. Therefore, we want our refunds and returns policy to be excellent.

Refunds

If, upon receiving any shipment, the product does not meet our customer’s expectations, they can request a refund of the amount within 15 natural days from the receipt of the order. To do this, the customer must inform us of this circumstance by phone or email, and the following procedure will be carried out:

  1. Acceptance of the refund request.
  2. Collection of the product(s) sent by us. The customer should package the product appropriately for collection by the transportation company. It is recommended to use the same box it was shipped in, removing the transport labels to avoid confusion for the carrier.
  3. Upon receipt of the merchandise, a verification will be conducted to ensure that everything is correct and that the reason for the return is clearly due to a product defect. If everything is in order, and the reason for the return is justified, the refund of the order price will be processed within no more than 2 business days, with SPANISH HAM covering the shipping and return costs.
  4. If the product does not present any anomalies at the discretion of our specialists, and it is a return without clear justifiable reasons, the customer will be responsible for the shipping and return costs of the order.
  5. If the consumption of the ham or shoulder exceeds 30%, SPANISH HAM reserves the right not to refund the amount of the order/product claimed, and the customer will be responsible for any new shipment of the product.

Return Guarantee

  • At SPANISH HAM, we take care of our customers and strive for excellent customer satisfaction in the event of any issues. Therefore, if, upon receiving any order, it does not meet our customer’s expectations, they can request an exchange for an identical product, with the customer bearing the return transportation costs.
  • SPANISH HAM does not cover the return transportation costs but will cover the costs of the new shipment for 15 natural days from the purchase. If the product’s consumption exceeds 30%, SPANISH HAM reserves the right not to refund the amount of the order/product claimed, and the customer will be responsible for any new shipment of the product.

 

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